Support

Need assistance? We're here to help!

If you have questions regarding a specific child, please contact your service coordinator or the Local Infants and Toddlers Program.

If you have any specific problems using this system, don't hesitate to submit a request for support. When completing the request for support, keep the following in mind:

• Please provide your name, email address, phone number (if applicable) and the preferred method you’d like for us to contact you. Please include as many ways to contact you as possible.
• When filling out the support request form, please include as much information as possible about the issue you're experiencing. The more details you can provide, the better we'll be able to assist you. If you get an error message, please please provide a screenshot or the text of the error messages as well as the page you were on or function you were trying to use when you encountered it.

Our timely response

Our dedicated support team will review your support request as soon as possible. We strive to provide timely responses and will do our best to address your inquiry promptly. You can expect a response to support tickets within 72 hours.

Additional resources

or guidance on setting up and using the portal, please explore the Knowledge Base, which provides step-by-step instructions to help everyone make the most of all the features of the portal.